Job Title: Fraud Investigator Sr.

Dept: Risk Management

Position Location: Raleigh, NC 27609. Hybrid. Must live in NC

Your impact:

As a Fraud Investigator, you'll have the opportunity to mitigate risk and minimize losses by investigating suspicious activity. You'll research and analyze activities, identify internal control breakdowns, and take action in situations that pose a risk.

You'll have the opportunity to use your critical thinking abilities to discern relevant information and provide rapid response to fraudulent incidents and emerging threats. With your strong analytical talent, "detective" skills, and detail orientation, you'll investigate and resolve fraudulent, illegal, and improper activities to prevent and recover losses.

You'll also have the opportunity to use your strong communication skills as you serve as the point of contact for compromised accounts, verify legitimacy, take corrective action, and manage customer expectations.

The contributions you can anticipate making:

Conducting thorough research and analysis of fraudulent activity related to card and share accounts referred by vendor, internal departments and by direct request initiated by member.

Being the contact person for Digital, Retail, Lending, and the Teller Center when it comes to investigations into suspicious and fraudulent activities and for escalating investigations requiring a SAR to Risk Management.

Making recommendations for adjusting internal and external controls based on investigations and trends.

Initiating and executing fraud investigations across all relevant business lines and ensuring our business partners are employing best practices around security.

Reviewing case documentation and maintaining thorough and accurate case notes so they may be accessed throughout the organization and relied on by others to gain an understanding of the investigations quickly.

Maintaining investigation files in accordance with legal record-keeping policies and retention schedules.

Preparing cases for criminal and civil prosecution and attending court to pursue restitution and testify on behalf of Coastal. Referring matters to law enforcement and responding to their inquiries.

Preparing and providing confidential reports to management.

Ensuring compliance with Coastal's Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements, policies, and procedures.

To be successful in this role, you will be:

An organized, detail-oriented person who learns quickly and thrives on analyzing and interpreting information, finding patterns, and seeing correlations between things that don't seem to be related.

Someone who has a natural tendency toward wanting to "do things right" and "follow the rules."

An individual who is excited by new information in their field and eager to apply that information.

Someone who thrives on the opportunity to use their strong organizational skills to keep things moving along in an efficient manner.

A person who derives satisfaction from taking a concern or problem and seeing it through to resolution.

Someone who enjoys building rapport with others and who is available for occasional travel.

Interested? Here's what we need to see on your resume:

Experience: At least two years of fraud investigator experience or four years in a financial institution role requiring fraud training and vigilance.

Education: Related bachelor's degree preferred or related certification.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 9/21/2022

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans

Coastal Credit Union https://coastal24.applicantpool.com