Job Title: Regional Manager Advice Centers

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Regional Manager leads high-performing sales and service teams to deliver strategic outcomes in loan growth, member acquisition, exceptional service, and business partner referrals-directly supporting the organization's goals for expansion, engagement, and operational excellence.

As a key contributor to the Coastal team, your responsibilities will be:

(30%) Leadership & Team Development

• Coach and mentor managers and staff on building strong engagement and professional growth to foster a high-performing, advisory-focused culture
• Analyze current business practices, identify areas for improvement, make recommendations, and implement changes accordingly

(30%) Sales & Business Growth

• Collaborate with senior leadership to develop and implement regional strategies aligned with organizational goals to drive loan production, checking account penetration, and member growth
• Monitor performance metrics and implement initiatives to exceed sales goals
• Increase referral generation to business partners and cross functional teams by coaching in identifying potential member needs and in taking a holistic approach to sales
• Create an annual business plan to guide your teams in executing Coastal's financial and service goals and increase member loyalty scores
• Build awareness of Coastal in the market through outreach to SEG's and community partners

(20%) Member Experience & Service Excellence

• Ensure delivery of world-class member service across all branches by evaluating member surveys and member loyalty scores and taking action accordingly
• Promote a culture of trusted financial advisors and personalized member engagement to always do what's right for the member
• Resolve escalated member concerns and support service recovery efforts
• Coordinate branch coverage to ensure consistent service delivery
• Track member feedback and implement changes to improve satisfaction

(10%) Risk Management & Compliance

• Ensure branches operate in accordance with Credit Union policies, procedures, and regulatory requirements
• Conduct audits and implement corrective actions as needed
• Ensure staff proficiency in Coastal lending guidelines, policies, and procedures
• Keep staff up to date on fraud detection skills and patterns

(10%) Strategic Partnerships & Operational Oversight

• Build strong relationships with internal and external stakeholders to ensure cross collaboration resulting in superior member service
• Collaborate with cross-functional teams to align regional goals with organizational strategy

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Ten years of sales management experience in a financial institution, including account opening and loan origination

Education:

• Related bachelor's degree or additional equivalent experience

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; travel independently; work in outdoor weather conditions; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 11/7/2025

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans