Job Title: Indirect Processing Supervisor

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Indirect Lending Processing Supervisor leads a high-performing team responsible for all aspects of indirect auto loan processing. This role drives operational excellence, ensures regulatory compliance, manages risk, and fosters strong dealer relationships to support Coastal's growth and member satisfaction.

As a key contributor to the Coastal team, your responsibilities will be:

(60%) Operations & Leadership

• Manage daily workflows for indirect processing ensuring efficiency and accuracy across all loan products.
• Oversee the training and professional development of indirect processors, including the coordination and delivery of annual compliance training programs.
• Analyze current business practices, identify areas for improvement, and lead initiatives to streamline workflows and enhance member experience through automation and technology upgrades
• Track and report key performance metrics to senior management (e.g., loan volume, loan errors, loan exceptions)

(30%) Compliance & Risk Management

• Develop and enforce operational procedures that align with regulatory requirements and internal standards. Act as the primary contact for audits and examinations, addressing findings and implementing corrective actions
• Monitor regulatory changes and proactively plan for compliance in collaboration with compliance teams

(10%) Relationship Management

• Collaborate with sales officers to drive market profitability through increased volume, operational efficiency, and effective dealer management.
• Handle escalations of adverse credit decisions or loan issues and communicate with members and dealer partners, ensuring professionalism and maintaining strong rapport.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Five years of auto loan processing experience.
• Familiarity with CUDL, Dealertrack, or similar platforms
• Experience with indirect lending preferred.

Education:

• Related bachelor's degree or comparable experience

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 1/21/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans