Job Title: Consumer Lending Systems Manager

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Consumer Lending Systems Manager leads a team that supports the credit union's consumer lending operations through system integrations, vendor management, loan pricing and market research, and portfolio performance reporting. This role ensures that lending products remain competitive, compliant, and aligned with the credit union's growth objectives.

As a key contributor to the Coastal team, your responsibilities will be:

(30%) System Integrations & Technology

• Oversee the implementation and optimization of consumer lending platforms, driving enhancements through advanced technologies and leveraging artificial intelligence to improve integrations with core systems.
• Partner with internal business units and vendors to ensure smooth deployment of new technologies.
• Stay current on emerging technologies, system upgrades, and modifications; develop recommendations to enhance system capabilities; and lead all system upgrades and installations, including developing and executing test plans, and documenting outcomes to ensure successful implementation.

(20%) Vendor Management

• Manage relationships with lending technology providers, credit bureaus, and other third-party vendors to ensure optimal efficiency and service.
• Serve as the primary owner and lead for consumer lending systems, ensuring full integration of systems and processes that support underwriting, processing, funding, and post-closing activities for vehicle loans, credit cards, personal loans, and home equity loans. Systems may include Meridian Link, First Close, Zest, Clutch, Dealertrack, RouteOne, and Origence.

(20%) Loan Pricing & Product Support

• Compile, produce reporting, present recommendations to management, and maintain competitive loan pricing across indirect and direct auto, personal loans, credit cards and home equity loans.
• Conduct market research to identify trends and opportunities for new lending products and make recommendations to management accordingly.
• Lead all campaigns for acquisition, recapture, and utilization for all consumer lending products.

(15%) Portfolio Assessment & Analysis

• Monitor loan portfolio performance, including delinquency, yield, turn times and risk metrics. Provide regular reporting and insights to leadership to guide strategic decisions.

(15%) Team Leadership

• Represent Consumer and Indirect Lending on enterprise-wide projects, ensuring systems and needs are considered in broader organizational initiatives.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Eight years of Consumer Lending experience.
• Three years of management experience
• Project implementation and system integration experience

Education:

• Related bachelor's degree or four years of additional relevant experience in lieu of degree
• Advanced education or certifications in business process management, systems integration, or project management are preferred
• Designation as Meridian Link Certified Product Administrator within 12 months of hire

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 1/30/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans