Job Title: Manager Consumer Lending Systems and Analytics

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Manager Consumer Lending Systems and Analytics leads the technology, data, and analytical functions that support the credit union's consumer lending operations. This role oversees system integrations, vendor partnerships, loan pricing, portfolio reporting, and market research to ensure that lending products remain competitive, compliant, and aligned with organizational growth goals. The manager also provides insights to enhance performance across all consumer lending channels, including direct and indirect auto, credit card, personal, and home equity lending.

As a key contributor to the Coastal team, your responsibilities will be:

(30%) System Integrations & Technology

• Lead the implementation, optimization, and ongoing enhancement of consumer lending systems, leveraging advanced technologies-including AI-to drive efficiency and improve system connectivity.
• Partner with internal business units and external vendors to coordinate deployment of new features, tools, and integrations.
• Monitor emerging technologies, industry trends, and system capabilities to recommend improvements.
• Oversee all system upgrades and installations, including test plan development, coordination of user acceptance testing, documentation of outcomes, and successful rollout.
• Oversee and direct the Quality Control team, including performance management and staffing support, and provide regular reporting on quality trends and findings to ensure loans adhere to policy and are set up accurately for servicing.

(20%) Vendor Management

• Serve as the primary owner and subject‑matter expert for all consumer lending systems and related integrations.
• Manage relationships with technology providers, credit bureaus, and third‑party partners to ensure optimal service levels and system performance.
• Ensure seamless system functionality supporting underwriting, processing, funding, and post‑closing for all consumer loan products.
• Systems may include MeridianLink, FirstClose, Zest, Clutch, Dealertrack, RouteOne, and Origence.

(20%) Loan Pricing & Product Support

• Develop and maintain competitive loan pricing recommendations and deliver reporting to leadership for direct and indirect auto, personal loans, credit cards, and home equity products.
• Conduct market research to identify trends, opportunities, and gaps within the consumer lending marketplace.
• Lead all consumer lending product campaigns, including acquisition, recapture, and utilization strategies.

(15%) Portfolio Assessment & Analysis

• Monitor overall loan portfolio performance, including delinquency, yield, turn times, channel efficiency, and risk metrics.
• Deliver regular reporting, dashboards, and actionable insights to leadership to support data‑driven decision‑making.
• Identify operational trends and performance opportunities that enhance portfolio health and member experience.

(15%) Team Leadership

• Represent Consumer and Indirect Lending on enterprise‑wide initiatives, ensuring system and operational requirements are addressed across departments.
• Foster a culture of continuous improvement, collaboration, and accountability.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Eight years of financial services experience with at least four years of experience in consumer lending
• Three years of management experience
• Project implementation and system integration experience

Education:

• Related bachelor's degree or four years of additional relevant experience in lieu of degree
• Advanced education or certifications in business process management, systems integration, or project management are preferred
• Designation as Meridian Link Certified Product Administrator within 12 months of hire

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 4/17/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans