Job Title: Sub-Servicing Specialist

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Sub-Servicing Specialist manages loan onboarding, all borrower screening, and loan delivery to investors; serves as a liaison between Coastal, sub-servicer, and investors; and monitors timely delivery and purchasing of loans as well as supporting reporting and compliance efforts.

As a key contributor to the Coastal team, your responsibilities will be:

• (40%) Loan Boarding & Data Integrity: Prepare and upload loan data for boarding to sub-servicer while verifying the data tape and document accuracy.

• (30%) Loan Delivery for Investor Sales: Coordinate loan delivery to external investors. Review files for completeness and accuracy for delivery. Work with internal department to facilitate loan sales (secondary, post-closing). Deliver loans using Investor Connect within Encompass.

• (20%) Customer Service & Issue Resolution: Act as first point of contact with sub-servicer for borrower escalations, inquiries, and disputes. Screen and assess borrower concerns, escalating complex issues to manager. Track and document borrower inquiries to identity trends for potential complaints or areas of improvement.

• (10%) Reporting: Prepare servicing reports for management review. Monitor servicing data for inaccuracies or discrepancies. Maintain reports with lead on subservice and investor sales.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• At least five years of mortgage related experience with three years of mortgage sub-servicing and investor delivery experience
• Three years of experience with FHA insuring, VA guarantee, FHA Catalyst, VA LGY Hub
• Proficiency with Encompass Loan Origination System
• Strong attention to detail and organization with knowledge in serving regulations and systems

Education:

• High school diploma or equivalent

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 4/9/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans