Job Title: Learning and Development Specialist

Position Location: Raleigh, NC. Hybrid. Must live locally. Two days a week in office. Some weeks may necessitate being in the office all week due to class schedules.

Job Summary:

The Learning & Development Specialist teaches others the knowledge and skills they'll need to be successful in their roles as members of the Coastal team such as member service and related systems, lending, account opening and maintenance, product knowledge, role-specific systems, credit union orientation, and technical skills. The role also works with managers to review training needs, updates, suggestions, and feedback.

As a key contributor to the Coastal team, your responsibilities will be:

• (65%) Training delivery:

• Increase levels of employee engagement and competency through delivering training of systems, applications, financial service knowledge, Coastal products, member conversations, and other trainings, as required.
• Coordinate logistics associated with training delivery including scheduling, follow-up, and reporting.
• Use adult learning principles, variety of delivery modes, and proven facilitation methods to assess learner needs and adjust teaching accordingly.

• (15%) Learner monitoring and support:

• Use a variety of assessments before, during, and after classes, to identify areas of need and adjust teaching where necessary.
• Analyze data from partner departments to identify potential gaps and recommend training solutions.
• Work with leadership of partner departments to provide on-the-spot training during follow-up visits and conversations.
• Observe learners in their work environment post-class to assess knowledge retention and if objectives have been met, including communication with learners' managers.
• For learners who work in OTJ functions, follow-up with OTJ coaches to make sure learner meets performance expectations and to address performance gaps that OTJ coaches see.

• (10%) Update content and materials:

• Work with team members and partner departments to provide input and updates to training materials, as well as integrating information from company projects and organizational changes.

• (10%) Support Learning + Development key functions:

• Using adult learning principles, variety of delivery modes, and proven facilitation methods to analyze and recommend appropriate training solutions for continuous learning opportunities for employees interacting with members.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Three years of experience with training, coaching, or facilitation in a financial services or professional environment
• Experience developing classroom training materials preferred
• Classroom facilitation experience

Education:

• Bachelor's degree in curriculum development, education, business, or training; or four additional years of experience in lieu of degree

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 05/26/26

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans