Job Title: Payment Specialist

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Payment Specialist assists members with various electronic payment services including ACH, checks, adjustments, disputes, and wire transfers; and performs member transactions received from other departments in the Credit Union.

As a key contributor to the Coastal team, your responsibilities will be:

• (30%) ACH Maintenance to comply with Nacha regulations:
  • Research and process routine to moderately complex time sensitive ACH transactions, files, and accounting entries
  • Maintain working knowledge of digital banking systems to research, process, and resolve online banking exceptions, reports, and related account issues
  • Research and resolve issues related to A2A, P2P, and other originated items, including account identification, transaction status, and required follow-up
  • Work daily returns report of all ACH originated items. Including research to identify the account share and type and process the return if needed.
  • Handle exception items, including returns, notifications of change, payroll allocations and member notifications
  • Research and resolve member issues related to ACH payment originations, DNE's and reclamations or any other payment related concerns
  • Assist members with ACH disputes by investigating discrepancies, gathering necessary documentation, and resolving issues in a timely manner

• (30%) Check processing to comply with federal regulations:
  • Review and process time sensitive in-clearing check file exceptions for members that can be paid
  • Manage, verify, and process returned checks to ensure accurate and efficient transactions for the organization and its members
  • Maintain accuracy of digital and physical checks to ensure reliability of financial transactions, making sure they are made timely to the recipients
  • Assist members with check disputes by investigating discrepancies, gathering necessary documentation, and resolving issues in a timely manner
  • Review official check returned items for accuracy and properly distribution of funds
  • Process foreign check collection items by preparing proper documentation for check processor

• (25%) Verifying accuracy and security of wire transactions:
  • Validate all outgoing domestic and international wires for the credit union to ensure security checks are processed and proper approvals are received
  • Complete balancing of all outgoing wires for the credit union and create wire to international wire vendor as needed

• (15%) Providing members with accurate payment transactions:
  • Validate and correct mobile deposits that have not met the accuracy thresholds defined
  • Utilize multiple systems simultaneously to research and resolve member issue received through calls, secured messages, e-mails and other electronic requests
  • Review and correct duplicate web-originated loan payments by communicating with necessary departments and initiating appropriate credit

Interested? Here are the qualifications we need to see on your resume:

Experience:

• One-year financial institution experience in customer service
• Data entry experience

Education:

• High school diploma or equivalent

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 6/2/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans