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SAU Switchboard Operator

Saint Augustine's University

Saint Augustine's University

This job is no longer accepting applications

See open jobs at Saint Augustine's University.See open jobs similar to "SAU Switchboard Operator" Leadership Triangle.
Posted on Friday, January 27, 2023

Posting Details

Posting Summary
Position Title SAU Switchboard Operator
Position Code IADV-SWBDOP-N
Job Description
Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person. Switchboard operators have a wide range of responsibilities, which can include:

  • Monitoring incoming calls to make sure they are answered within a reasonable amount of time
  • Providing information to callers, such as SAU programs and events.
  • Releasing information to the public regarding emergencies or other situations that may require evacuation
  • Answering generic questions about SAU
  • Recording incoming calls, messages, or facsimile transmissions and distributing them to the appropriate individual or department
  • Receiving and routing incoming calls to the appropriate person or department
  • Determining whether an incoming call is a sales solicitation or opportunity for another business or offering
  • Answering questions about company products or services
  • Monitoring calls to ensure that they are appropriate and handled in accordance with company policies
  • Take and relay messages.
  • Announce when visitors arrive.
  • Relay important information.
  • Handle and route emergency calls.
  • Assist callers with other questions.
  • Provide customers with area codes, telephone numbers and other information.
  • Handle all directory assistance queries.

KNOWLEDGE AND ABILITIES:
  • Reading and English communication skills
  • Basic computer skills with applications such as MS Word, MS Excel etc.
  • Knowledge of general office procedures and office machines (computer, fax, and copier)
  • Correct English usage, grammar, spelling, punctuation, and vocabulary
  • Operation of a centralized telephone system
  • Acceptable telephone etiquette
  • Oral and written communication skills
  • General clerical duties
  • Interpersonal skills using tact, patience, and courtesy
Required Qualifications
Education High School Diploma or equivalent Experience 2-3 year experience in the operation of a switchboard or completion of acceptable training in switchboard operation.
Preferred Qualifications
Physical Demands
Salary
Posting Detail Information
Posting Number S209P
Job Type Staff
Number of Vacancies 1
Desired Start Date 02/06/2023
Job Open Date 01/25/2023
Job Close Date
Open Until Filled Yes
Special Instructions Summary
Advertising Summary
Quicklink for Posting https://staug.peopleadmin.com/postings/962

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+

Documents Needed to Apply

Required Documents
  1. Resume/ Curriculum Vitae (CV)
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Letter of Recommendation

This job is no longer accepting applications

See open jobs at Saint Augustine's University.See open jobs similar to "SAU Switchboard Operator" Leadership Triangle.
See more open positions at Saint Augustine's University
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