| Job Description | The Director of Facility Operations, Construction, and Risk Management (FOCRM) provides leadership, strategic direction, and management for the effective administration of SAU’s Facilities Operations, Construction, and Risk Management department. The FOCRM administers service contracts with equipment vendors and service providers. Develops and implements policies and procedures relevant to facilities management operations such as new processes, space management and the annual budget. Maintains compliance with state, federal and OSHA rules and regulations. Establishes and maintains an inventory management program that includes, but is not limited to property management, fleet management, and IT property management. This position manages Saint Augustine’s University (SAU)’ third-party service provider and their assigned staff for maintenance, housekeeping, and grounds.
Collaborates with the Accounting Department to write bidding specifications, select contractors and coordinate all aspects of facility renovation and construction projects; coordinates the capital outlay planning and request process for facility renovations and construction. Responsible for continuing the university’s commitment to establishing and sustaining an environment of inclusiveness, supporting student learning, fostering a strong sense of community, and promoting growth through engagement in the life of the college. This position reports to the Senior Vice President for Student Experience & Operations and serves on the President’s Extended Cabinet. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. Must be able to work evenings and weekends. PRIMARY RESPONSBILITIES: - Manages third-party service provider contract, adherence to the contract, and their associated personnel; conducts quarterly reviews of the service provider; oversees their work, including but not limited to price proposals and repairs to ensure facilities are being served to meet our expectations; and ensures team is appropriately staffed and trained.
- Establishes and maintains a comprehensive risk management program that includes security and safety.
- Ensures adherence to preventive maintenance schedules for all equipment, buildings, grounds, and custodial staff.
- Responsible for establishing University facility standards and coordinating requests, design requirements, selection, procurement and install of furniture, fixtures, furnishings, building signage, and equipment. This includes, but is not limited to, internal furniture requests, requests generated from renovation projects as well as new construction projects.
- Creates scope and standardization of options of interiors and exteriors across buildings and property.
- Assesses, plans, and maintains space/utilization of the University in coordination with relevant campus constituencies. Manages the move or relocation process of faculty and staff and coordination of tenant improvement projects including items such as painting, carpeting, general, and maintenance improvements.
- Provides recommendations regarding completing renovation work in house or with the assistance of contractors, providing oversight of all renovation work and assisting with the procurement/purchase of new equipment and renovations.
- Collaborates with other departments such as IT, Campus Security, and relevant departments regarding design definitions for in-house renovation and construction projects.
- Manages depository of surplus furnishings that is cataloged and can be easily deployed as needed.
- Ensures regulator required equipment inspections occur on time and issues are resolved quickly.
- Develops performance specifications and goals for campus buildings, sets plans and schedules to achieve specifications, and directs contractors and tenants to meet those specifications.
- Establishes and coordinates a key control program. Responsible for maintenance of fire alarms, extinguishers, sprinklers, and security systems.
- Coordinates the removal of hazardous materials and surplus items.
- Trains employees in hazardous materials safety procedures.
- Oversight of operational and maintenance budgets, including a prioritized list of repair and renovation needs both short-term and long-term. Follows financial policies and procedures for required bids and quotes and purchasing requests.
- Manages a strategic deferred maintenance schedule and the associated yearly budget.
- Establishes and enforces policies and procedures related to building operations and equipment.
- Reviews and provides input to the campus master plan, including proper utilization of square footage and oversight of our floor-area-ratio and management of greenspace/open space requirements.
- Responds to all facility complaints and customer service issues in a professional and timely manner. Works to minimize any recurring issues.
- Serves as administrator for internal and facility work order system and produces regular reports from the systems to inform decisions and strategies. Creates processes and systems to enhance transparency, accountability, and awareness of campus facilities (both challenges and opportunities, short-term and long-term). Uses data to inform and address campus facility issues.
- Provides regular communications and updates regarding facilities to supervisor, President’s Council, and Board of Trustees Facilities committee. Performs weekly walk around reports on general campus conditions to supervisor.
- Manages vendor relationships for ongoing facility needs as well as project-specific needs; these vendors must be vetted to ensure they are at minimum reliable, insured, cost effective, and produce high quality work for the university.
- Serves as primary liaison with city and county regarding the Sports Complex partnership.
- Responds to afterhours emergencies and establishes a system of response afterhours, inclement.
- weather, emergencies, and other events.
- Supervises, hires, and evaluates the performance of assigned personnel; coordinate the work assignments of assigned personnel; review work to assure compliance with established standards, requirements, and procedures.
- Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.
- Takes the necessary steps to ensure smooth and timely service to all employees’ college wide as well as to prospective employees.
- Regularly attends seminars, special conferences and professional meetings as time and budget permit.
- Regularly reads professional publications, articles, books, etc. to maintain knowledge of FOCRM, best practices, policies, laws, and regulations.
- Builds and strengthens an environment that fosters creativity, innovation, and professional development among the members of the FOCRM department.
- Monitors FOCRM website pages for current and accurate information.
- Establish procedures for property retention and disposal.
- Assure all FORCM practices comply with local, state, federal and accrediting body (COE, SACSCOC, etc.) regulations.
- Develops and maintains relationships with local, state, and national enforcement agencies specific to facilities, construction, and risk management.
- Other duties and special projects may be assigned to meet department or university needs.
Required Knowledge, Abilities, and Skills:
Knowledge of: - Applicable laws, codes, regulations, policies, and procedures.
- National and Regional Accreditation standards related to Facilities and Risk Management.
- Budgets and inventory control.
- Innovations in Facilities Related Technology.
- Principles and practices of administration, supervision, and training.
- General building systems knowledge, including but not limited to, heating and cooling, steam plant, electrical systems, and plumbing. Experience or knowledge on sustainability efforts and solutions to ensure buildings and its systems are high performance and minimize costs, our footprint, and support the occupant’s wellbeing.
Demonstrated Ability to: - Direct and Lead Facilities, Construction, and Risk Management operations and services.
- Mentor staff and advance a culture of service and collaboration with all campus and system constituencies.
- Assess the effectiveness and efficiency of the Facilities, Construction, and Risk Management Department.
- Plan and implement new programs within fiscal constraints.
- Keep current with, interpret and apply applicable rules, regulations, policies, and procedures relating to Facilities and Risk Management functions.
- Provide effective technical expertise on Facilities, Construction, and Risk Management regulations, and policies.
- Ability to review and interpret building plans.
- Apply knowledge of and experience in accreditation processes, specifically related to Facilities, Construction, and Risk Management.
- Function in a multi-campus/site educational organization to promote the goals of the University.
- Effectively use technology and computer software programs, including MS Office.
- Organize and manage individual and team projects.
- Collect, evaluate, and analyze data relating to Facilities, Construction, and Risk Management functions.
- Promote collegiality, staff cohesiveness and the core values of the institution.
- Ability to work effectively and collaboratively with internal and external contacts and a diverse group of people at all levels in the organization and external constituencies.
- Analyze, problem-solve, negotiate, and make decisions.
- Promote excellence in employees’ job performances.
- Work collaboratively with other administrative departments and government agencies.
Skills: - Excellent written, oral presentation, and interpersonal communication skills.
- Management, organizational, and supervisory skills.
- Superior team-building skills to build trust with others in a rapidly changing environment.
- Excellent organization, planning, and prioritization skills are essential.
- Excellent decision making, problem solving, and troubleshooting skills.
- High attention to detail with ability to offer creative solutions and efficiencies while thinking globally.
Saint Augustine’s University (SAU), drawing on its rich legacy as an access institution, is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. SAU was established in 1867 in Raleigh, NC by the Episcopal Diocese of North Carolina. A four-year liberal arts university with an average enrollment of approximately 1,000, SAU sits on 105 lush acres just north of Downtown Raleigh, NC. The institution offers more than 20 undergraduate degrees and a Master of Public Administration (MPA) Program and is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
Additional Information: - Employment is contingent upon a positive background check and proof of COVID-19 vaccination. Documentation of medical and religious exemptions will be accommodated.
- Official transcript is required upon acceptance of the position.
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